Contact Form

You're almost done

To save you time when we reach out, please let us know the below.

Drop us a review on Google!

Google Reviews
To refill your NAAR jet lighter, please follow these simple steps:

1. Flip your NAAR lighter upside down.
2. Insert the butane gas tip vertically into the refill valve.
3. Press down firmly for 5 seconds.
4. Allow 2 minutes for the gas to reach room temperature.
5. Adjust the flame regulator to the desired level before use.
For optimal performance, we recommend using premium butane gas.

Still having issues? Contact us at hello@naarinternational.com for additional support.
We do not offer individual spare parts. However, your NAAR lighter comes with a one-year warranty!

If you believe your NAAR lighter is experiencing a factory defect (excluding damage from misuse such as excessive dropping, breaking the top off…), kindly fill out this replacement form: Replacement Form.
As a first step, please try the following, which usually solves the problem:

1- Empty your lighter by pressing on the inlet valve with a small screwdriver (hold the lighter vertically up while emptying the gas).
2- Refill your lighter using high quality butane gas (the lighter should be vertically upside down for gas to flow inside).
3- Allow 1min for the gas to rest inside and move the flame regulator from + to - and then back to the middle position.
4- Blow a burst of air into the ignition valve (sometimes dust or lint may block the flame).
5- Ignite your lighter 3 times quickly, then use it normally.

If the above steps haven't resolved your issue:
If you have a NAAR lighter kindly fill out this form and our team will process a replacement for you: Replacement Form.
As a first step, please try the following, which usually solves the problem:

1- Empty your lighter by pressing on the inlet valve with a small screwdriver (hold the lighter vertically up while emptying the gas).
2- Refill your lighter using high quality butane gas (the lighter should be vertically upside down for gas to flow inside).
3- Allow 1min for the gas to rest inside and move the flame regulator from + to - and then back to the middle position.
4- Blow a burst of air into the ignition valve (sometimes dust or lint may block the flame).
5- Ignite your lighter 3 times quickly, then use it normally.

If you have a NAAR lighter kindly fill out this form and our team will process a replacement for you: Replacement Form.
In order to purchase NAAR lighters, check out our online shop at www.naarofficial.com.
We're constantly working on new designs, so tracking specific designs can be hard.
However, you can always contact us at hello@naarinternational.com and we'll do our best to help you out.

Thank you.

We will get back to you as soon as possible.

HOME